Page 10 - BTSGroup ONE REPORT 2021/22_EN

08 l Introduction l Nature of Business l Organisation and Shareholding Structure l Business Review l Corporate Governance l Financial Statements l Other Information l

1.1 OUR AMBITION AND STRATEGY

Vision To serve our community with unique and sustainable solutions that greatly contributes to an improved life.

Mission We build inclusive infrastructure, platforms and innovate quality services for our community using
a sustainable approach.

Values Delivering Customer Satisfaction
Our success is dependent on our ability to develop long-lasting customer relationships. This will be
achieved by listening, understanding, and anticipating our customers’ needs and delivering products or
services that satisfy those needs. We are professional, accountable and transparent and always strive to
be responsive.

Creating Shareholder Value
We strive to deliver accretion of shareholder value through earnings growth and improvement in
operational effectiveness. Specifically, we aim to deliver long-term shareholder returns to our investors
that outperform returns from investment alternatives with a similar risk profile.

Supporting Sustainable Growth
Our client base and shareholder value must be enhanced in a sustainable manner. We conduct our business
upholding sustainable practices that reduce environmental impact compared to competing products and
services.

Developing Communities
We are an integral part of the communities which we operate in. We provide unique solutions that enhance
our customers’ sense of community. We contribute revenues and resources to work with local communities
supporting education and children’s welfare and we promote the health and well-being of the employees
and their families.