Page 85 - BTSGroup ONE REPORT 2021/22_EN

BTS Group Holdings Public Company Limited 4.2 Sustainability at BTS Group 83
Annual Report 2021/22

Impact Management for Stakeholders in Value Chain

BTS Group Value Chain

Financial Capital: Natural Capital:
• Equity at THB 86,128mn • Water consumption 208,800m 3 • Assured company growth
• Total assets THB at 255,867mn • Energy consumption 145,720MWh • Resilience to future economic and
• THB 21,600mn of Green Bonds • Land areas climate-related risks
• THB 11,000mn of Sustainability-linked Bonds (SLB) • Biodiversity and ecosystem • Ethical company practices
around company operations area • Ensured long-term employee
Manufactured Capital: • Green investment: THB 0.71mn
• 70km of current rail mass transit well-being and growth in a nurturing
lines covering 3 provinces Financial Capital: Value Created for BTS Group working environment
• Non-rail infrastructure (BRT, intercity motorway, • Revenue of THB 31,195mn • Sustainability industry leader
U-Tapao international airport) • Net profit of THB 3,826mn in Thailand
• Smart data systems • Shareholder returns
INPUT Human and Intellectual Capital:
• Transporting 800,000 passengers per day • Compliance with operational standards
(before COVID-19) • Recognition in local and international
Complete Door-to-Door Services sustainability indices
• Wide and extensive coverage of advertising area Government Agencies:
developing and • Over 14mn Rabbit Cards in use and over 14mn • Integrated planning and management • Assurance of information transparency
operating multi-modal Rabbit LINE Pay users • Skillful and knowledgeable workforce • Assurance of compliance
transport network • Delivering more than 1.2mn parcels per day • Safe working environment
• Providing strategic support and creating synergies • Employee career growth Communities:
with Rabbit Group and the Group’s partners • High employee engagement score: 80% • Improved community well-being
• Increased community engagement
advertising, POSITIVE OUTPUTS: and empowerment
payment and OUTCOMES Shareholders/Investors/Creditors/
distribution Business Partners:
solutions ADVERSE OUTPUTS: • Certified operations, leading to trust
for long-term investment and returns
Offline-to-Online (O2O) • Greenhouse gas emissions from Manufactured Capital: • Assurance of information transparency
Solutions Provider and non-renewable energy consumption • Informed of any important information
Functional Data Marketplace • Reliable and safe infrastructure, or news
• Waste by-products and waste disposal leader in Thai mass transit
• Network expansion leading to Customers:
strategic partnership increased coverage Value Created for Stakeholders • Ensured reliability, safety and
using our MOVE and trustworthiness
MIX network Natural Capital: • More economic productivity from
Sharing Economy to Amplify Value • Reduction in emissions, waste, energy reduced transit times
INPUT Vision: intensity and overall company footprint • Assurance from relevant up-to-date
To serve our community with unique • Cost savings of THB 0.22mn from information and news
Human and Intellectual Capital: and sustainable solutions that greatly environmental investments
• 5,357 employees with training programmes implemented at all levels contributes to an improved life. Suppliers/Contractors:
• Employee expenses: THB 2,572mn Social and Relationship Capital: • Understanding of social and
• Strong internal policies, frameworks and processes • 86% customer satisfaction environmental responsibility
• Operations information database • Proactive and collaborative engagement • Working in safe conditions
• Infrastructural civil engineering expertise with suppliers and communities
Mission: • Creation of equal infrastructure and Civil Society/Media Analysts/
Social and Relationship Capital: accessibility for commuters Academia:
• THB 65mn contribution to social and community development We build inclusive infrastructure, • Recognition for the company’s
• Regular engagement with stakeholders platforms and innovate quality services for commitment to sustainability
• CSR activities with local communities our community using a sustainable approach. • Receiving and being able to access
• Close working relationship with suppliers up-to-date company information/news