Page 57 - BTSGroup ONE REPORT 2021/22_EN

BTS Group Holdings Public Company Limited 2.4 MIX 55
Annual Report 2021/22

The rise of e-Commerce is also fuelling an enormous growth in distribution During the past few years, the spread of COVID-19 has affected ways of
businesses as an online marketplace becoming an all-in-one platform that living of people around the world, causing a change in consumers’ behaviour
interconnects sellers with end-consumers. With burgeoning demands from both and new normal lifestyles such as work-from-home, online study and online
online retailers and consumers, the opportunities for Thailand’s logistics and shopping. Moreover, cross-border e-Commerce is an inevitable trend today,
distribution industry are endless. A perfect example of this new phenomenon is driving the transformation from ‘Made in China’ to ‘Brands from China’.
the proliferation in the number of customers of KEX, an associate company of VGI. In Thailand, Chinese products became well recognised, especially mobile devices,
In 2011, KEX’s service was predominantly focused on corporate customers IT gadgets and household appliances from its reasonable price and quality.
or Business-to-Business (B2B), however, the increasing pervasiveness of
e-Commerce has shifted VGI’s majority of users to Consumer-to-Consumer Given that Thailand’s e-Commerce to retail penetration rate is still immature
(C2C) which accounted for 53% of the total customers in 2021. Thanks to the compared to developed countries, the digital payment and distribution sectors
boom of e-Commerce activities, KEX’s parcel delivery volume grew by 30% are well-positioned to accommodate and propel further growth of e-Commerce
with 20mn monthly active customers using KEX services in 2021, increased in the country moving forward.
32% from the previous year.
(More details about VGI, please see in VGI FY 2021/22 Annual Report.)