Page 189 - BTSGroup ONE REPORT 2021/22_EN

BTS Group Holdings Public Company Limited 5.4 Internal Control and Related Party Transactions 187
Annual Report 2021/22

the Internal Audit Office to review compliance with the internal control system which cover activities such as operation management, procurement,
regularly. To allow the internal auditors to perform their duties independently marketing, administration, finance, accounting and human resources;
and without bias, the Internal Audit Office is under direct supervision of the
Audit Committee and reports to the Audit Committee directly. • Reliability of the internal control system as regards information and
communication, review the structure of the Information Technology
Internal Audit Office Department, access to information, access to programmes, data processing,
The Internal Audit Office is an independent unit in the Company and reports system development, data backup, preparation of backup plans in case
directly to the Audit Committee. The Internal Audit Office has responsibilities to of emergency, authority of operation in the system, and production of
examine and evaluate the sufficiency of the Company’s internal control system documents from the system, including storage of documents, manuals,
both financial and non-financial information, including reviewing compliance and computer system flowchart; and
with the internal policies and providing recommendations in order to develop
and improve the Company’s operations. The objective is to ensure that the • Reliability of the internal control system with regard to anti-corruption in
Company strictly abides by the laws and regulations, retains good corporate order to be consistent with and correspond to the Company’s anti-corruption
governance and good internal control, and achieves the operational objectives measures, which shall support the Company’s business operation to be
of the organisation. conducted with integrity and in a sustainable manner. The measures cover
a complaint receiving framework and a complaint management procedure in
The Internal Audit Office prepares an annual plan and a 5-year long-term plan order to provide complaint channels for employees and other stakeholders.
based on the principles for the assessment of risks that affect the business In this regard, a collaboration among relevant departments is established in
operation and cover the operational process of the organisation. These plans order to find solutions, set up preventive measures and provide employees
are approved by the Audit Committee. The scope of work of the Internal and other stakeholders with the complaint channel. The Internal Audit
Audit Office covers auditing, monitoring, controlling, examining, reviewing, Office is one of the channels to receive complaints. A complaint receiving
and assessing the sufficiency and the effectiveness of the Company’s internal manual has been prepared for general complaints, material adverse impact
control system, including the performance quality of the following: complaints and corruption and bribery related complaints. The Internal Audit
Office will monitor the progress on the handling of complaints and report
• Reliability of the internal control system as well as compliance with the the same to the Audit Committee.
standards and finance and accounting policies to ensure that the accounting
and financial information is accurate and reliable and that the adopted The Internal Audit Office presents the audit report to the Audit Committee on
organisation structure plan, procedures, and measures are sufficient for a quarterly basis and regularly monitors the progress of the corrective actions
protecting the assets from all kinds of frauds and errors; as per recommendations in order to ensure that the internal control system
is effective and efficient.
• Reliability of the internal control system in terms of management and
operation to ensure that they are consistent with the policies and plans and The personnel of the Internal Audit Office are encouraged to develop their
are in accordance with the requirements of the laws and regulations of the personal skills regularly by attending both internal and external training courses
government and supervisory authorities, including the Company’s regulations to enhance their knowledge and internal audit professional skills, as well as
other skills necessary for performing their work.